Returns & Refund

At Our Online Pharmacy, customer satisfaction is our top priority. We want you to feel confident when ordering from us. This Returns & Refund Policy explains the circumstances under which returns, exchanges, and refunds are accepted. By placing an order on our website, you agree to the following terms.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is unused, unopened, and in its original packaging.
• The return request is made within 7 calendar days of receiving your order.
• The product delivered was incorrect or damaged in transit.
• The product has a manufacturing defect that prevents proper use.

Please note that, due to the nature of our products (medications), we cannot accept returns for opened or partially used products for safety and hygiene reasons.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened or tampered with.
• Products purchased under special promotions or clearance sales (unless defective).
• Orders placed with incorrect information provided by the customer (e.g., wrong shipping address).

3. Refund Process

Once we receive your return and verify its condition, we will process your refund. Refunds are issued using the same payment method used for the original purchase.

• Refunds are typically processed within 7–10 business days after approval.
• In case of payment via credit/debit card, processing times may vary depending on your bank.
• If you paid with an alternative method (such as crypto or wallet payments), we will notify you of the refund details.

Please note: Shipping charges, if applicable, are non-refundable.

4. Exchanges

If you received the wrong product or a damaged item, we will gladly arrange an exchange at no additional cost. Please contact our support team within 48 hours of delivery with photos of the item received.

5. Damaged or Defective Items

If your order arrives damaged or defective:

1. Take clear photos of the package and product.
2. Email us at support@[yourdomain].com within 48 hours of receiving the item.
3. Our team will assess the claim and provide a replacement or refund based on the situation.

6. Cancellations

• Orders can be canceled within 12 hours of purchase, provided they have not been shipped.
• Once your order is dispatched, cancellations are no longer possible.
• Refunds for canceled orders will be issued in full, excluding any processing fees charged by payment gateways.

7. Return Shipping

• Customers are responsible for paying return shipping costs unless the return is due to an error on our part (wrong item or defective product).
• We recommend using a trackable shipping service when returning products. We cannot guarantee receipt of items returned without tracking.

8. How to Initiate a Return or Refund

To initiate a return, refund, or exchange, please follow these steps:

1. Contact our support team at support@[yourdomain].com with your order number.
2. Provide a brief explanation of the issue, along with supporting evidence (photos, if applicable).
3. Our customer service team will guide you through the next steps and provide a return authorization if your request qualifies.

9. Policy Updates

We may update this Returns & Refund Policy from time to time to reflect changes in our practices or for regulatory compliance. The updated version will always be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about our Returns & Refund Policy, please get in touch:

📧 Email: [email protected]